Day 318

12:17 AM

I need to hurry the fuck up

Framework for making worlds best customer support experience:

Would you rather have them ask a question to your shitty live chat,

Or would you rather them know the answer and not need to ask?

Every single live chat experience/bot is built for the former, not the latter

MAYBE you don't even need customer support

If you're doing the same thing 100 times per day, you can ALMOST DEFINITELY automate it

What, you really think your brain is that big?

You really think computers can't outdo every single thing you do on a daily basis?

HA.

Maybe not yet.

But once it's done, it's done

Automate it once, reap rewards forever.

That's what I'm doing at scale

Automating everything

Remove the human inefficiency, and the system runs smoothly

I mean, look

When was the last time you contacted Google for customer support?

"HI GOOGLE, HOW DO I USE YOUR SEARCH ENGINE?"

No no no

YOU DIDNT NEED TO

BECAUSE IT'S SO EASY TO USE

Anyway back to it

19:10 PM

Why the fuck I procrastinated so hard today

Barely got anything done

This can't happen again ffs

Must be full focus

Not enough time

I could have been done 100 days ago

Need to get my shit together