Spent a large portion of the day fixing up bulk replies
I don't even think I need bulk replies
Honestly the goal is to replace 'bulk replies' with self-service and AI
If we're able to bulk it, we're able to AI it.
Will not fall prey to the cost sunk fallacy just because I spent a long while doing something
I shouldn't have made the bulk reply thing in the first place
Should do things in order of thinking
So you think of best solution
Then spend as little time as possible creating it
Helpdesk basically done apart from mobile view
Going to move onto self service tomorrow
Once self service is done, I'll do the guide/setup process
Then landing page stripe integration etc
Then live chat??
Or launch and then live chat?
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I'll do self service first then see