Day 187

Asim Akhtar,

9:40 AM

The entire customer service industry is stupid

'everyone on support'

'decrease response time'

'track agent performance'

going to work on self-service.

18:59 PM

Working on the API for self-service (back-end)

Getting that setup, then will do things 1-by-1

Still on first bit where customer is asked for order number + zip code

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