Day 177

16:31 PM

To re-iterate:

Problem: Customer service people ($300B+ industry) get too many messages.

Solution: Give customers buttons that allow them to, instantly,

- Refund

• Return
• Edit
• Cancel (both order + to warehouse)
• Change subscription
• Missing item -> reship
• Tracking info
• Stock
• FAQ
• Sizing questions
• Product quality questions
• Bulk order questions
• Damaged items

... anything a Virtual Assistant does can/will be automated.

Bonus points:

- Customer instantly gets support. No waiting.

• Simpler than AI. Simpler than chat bots.
• 0 emails. 0 messages.